Return & Refund Policy

At InTool Store, we aim to provide our customers with quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return, replacement, or refund according to the terms of this policy.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received a damaged or defective product.

• You received an incorrect product.

• An item is missing from your order.

• The product has a manufacturing defect.

The product must be returned in its original condition, including its original packaging, accessories, and other included items where applicable.

2. Damaged or Defective Products

If your product arrives damaged or does not work properly, please contact InTool Store within 24 hours of delivery.

Please provide your:

• Order number

• Name and contact number

• Clear photos of the product

• Photos of the packaging

• Video showing the issue, if applicable

Our team will review the request and determine the appropriate resolution.

3. Wrong Product

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement with the correct product or provide another suitable resolution.

4. Personal Care & Hygiene Products

For hygiene and safety reasons, used or opened personal-care products such as shavers, trimmers, massagers, wax machines, and similar products may not be eligible for return.

However, defective or damaged products may still qualify for a replacement or refund after inspection.

5. Change of Mind

Returns due to a change of mind, personal preference, incorrect product selection, or simply not liking the product may not be accepted after the product has been opened or used.

Any approved return may be subject to applicable return shipping charges.

6. Refunds

Once an approved return is received and inspected, InTool Store will notify you regarding the approval or rejection of your refund.

If the refund is approved, it will be processed according to the applicable payment method and processing timeline.

Original shipping charges may be non-refundable unless the return is due to a damaged, defective, incorrect, or incomplete order caused by InTool Store.

7. Exchanges & Replacements

Where applicable, InTool Store may offer a replacement for damaged, defective, or incorrectly delivered products.

Replacement products are subject to availability. If the same product is unavailable, we may offer an alternative solution.

8. Return Shipping

If the return is approved because you received a damaged, defective, incorrect, or incomplete product, InTool Store may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for the return shipping charges.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.

10. How to Request a Return

To request a return or refund, please contact InTool Store Customer Support with:

1. Your order number

2. Your name and contact number

3. Reason for the return

4. Clear photos or videos of the product, where applicable

Our team will review your request and provide you with the next steps.

11. Policy Changes

InTool Store reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.

InTool Store — Quality Products, Easy Shopping.