Shipping Policy

At InTool Store, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are normally processed within 1–2 business days after they are successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

We may contact you by phone or through the contact information provided during checkout to confirm your order when necessary.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days depending on the customer's location and courier service.

Delivery to remote areas may take additional time.

Delivery times are estimates and may be affected by weather, public holidays, courier delays, incorrect addresses, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any promotional free-shipping offer will be subject to the terms and conditions of that promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.

InTool Store is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected orders and locations.

Customers placing COD orders agree to provide a valid phone number and remain available to receive and pay for the order upon delivery.

Repeated refusal or failure to receive confirmed COD orders may affect eligibility for future COD purchases.

6. Tracking Your Order

Where tracking information is available, InTool Store may provide the customer with a tracking number or delivery update.

Customers can use the provided tracking information to monitor the status of their shipment.

7. Delayed or Failed Delivery

Although we work with reliable courier services, delays can occasionally occur.

If your order is delayed, please contact InTool Store Customer Support so we can assist you in checking the shipment status.

If a package is returned to us because the customer was unavailable, refused delivery, or provided an incorrect address, additional shipping charges may apply if the order is requested again.

8. Damaged Packages

If your package appears visibly damaged when delivered, please contact InTool Store within 24 hours of delivery and provide clear photos or videos of the package and product.

We will review the issue and provide the appropriate assistance according to our Return & Refund Policy.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.

10. Contact Us

If you have questions about shipping or the status of your order, please contact InTool Store Customer Support through the contact details provided on our website.

InTool Store — Quality Products, Easy Shopping.